Job Title: Vendor Operations Executive
Department: Marketplace Operations
Project: Project Phoenix E-commerce Platform
Location: I3C, IIT Jammu
Employment Type: Full-time

About Project Phoenix

Project Phoenix is an initiative of I3C-IIT Jammu focused on building and supporting an ecosystem of entrepreneurship, innovation, digital commerce, and community-driven development. The project seeks to create meaningful opportunities for local enterprises, entrepreneurs, artisans, and other stakeholders through technology, market access, communication, and partnerships.

About the Role

We are looking for a proactive, organised, and communication-focused Vendor Operations Executive to manage day-to-day operations of our e-commerce marketplace. The candidate will be responsible for vendor onboarding, documentation verification, product approvals, vendor support, lead follow-ups, and order coordination through the platform’s admin console.

The role requires strong communication skills in Hindi and English, attention to detail, consistent follow-up, and the ability to maintain accurate records and coordinate effectively with vendors.

Roles and Responsibilities

• Vendor Onboarding: Assist vendors with registration, documentation, verification, and onboarding completion.
• Vendor and Product Verification: Review vendor documents and product listings for completeness and accuracy, and coordinate approvals as per established processes.
• Vendor Support: Communicate with vendors, explain platform requirements, resolve routine queries, and follow up on pending issues.
• Lead Management: Contact prospective vendors, explain platform requirements, and follow up to facilitate registration and onboarding.
• Order Management: Monitor order status and coordinate with vendors to ensure timely processing, dispatch, and resolution of order-related issues.
• Admin Console Management: Update vendor and product records, track pending activities, and maintain accurate operational data.
• Reporting and Compliance: Maintain trackers, prepare basic reports, follow established procedures, and escalate issues to the appropriate team.

Required Skills and Qualifications

• Bachelor’s degree in any discipline. 
• Strong verbal and written communication skills in Hindi and English. 
• Good interpersonal skills and confidence in communicating with vendors over phone calls and messages. 
• Basic computer knowledge and comfort using web-based applications and administrative dashboards. 
• Working knowledge of Microsoft Excel or Google Sheets. 
• Strong attention to detail, organisational skills, and a disciplined approach to follow-ups. 
• Ability to manage multiple tasks, resolve routine issues, and coordinate with different stakeholders. 
• Proactive attitude, willingness to learn, and a strong sense of responsibility.

Freshers are welcome to apply. Candidates with strong communication skills, basic computer knowledge, and a willingness to learn will be considered.

Key Competencies

• Communication in Hindi and English 
• Vendor coordination and relationship management 
• Documentation and attention to detail 
• Follow-up and task management 
• Basic computer and administrative dashboard skills 
• Record keeping and reporting 
• Problem-solving and accountability

Selection Process

Shortlisted candidates may be required to complete a short practical assignment and/or participate in an interview.

Remuneration & Engagement

Remuneration: 25K – 30K per month consolidated.
Duration of Engagement: 1 year and extendable, first 6 months will be probation.

How to Apply

Interested candidates may submit their application through

https://forms.gle/GykyyRRvdyWxwqKz5

Application deadline : November 10, 2026

Candidates are requested to submit their updated CV/resumes along with relevant supporting information as specified in the application process.

Only shortlisted candidates will be contacted for the next stage of the selection process.

I3C-IIT Jammu reserves the right to modify, withdraw, or not fill the position without assigning any reasons.